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We include lunches in our group tours in St. Petersburg and light lunches in the Warnemuende area. Tours in other cities do not include any meals. Most of the lunches offered on our group tours are set meals and, due to time limitations, it is not possible to order something different from the menu once you arrive at the restaurant. See lunch descriptions for tours below.
Our Private tours do not include lunches. Lunches may be provided by request. Please contact us for more details.
Our Group tours in Saint Petersburg all include lunches.
1-day Group Intro Tour: includes a sit-down, set menu lunch at a lovely restaurant and will offer soup, main course (usually chicken or turkey, but, infrequently, beef), bread, and beverage (water, tea or coffee) and dessert.
2-day Grand Tour: includes two different types of lunches: One will be a sit-down, set menu lunch at a lovely restaurant and will offer soup, main course (usually chicken or turkey, but, infrequently, beef), bread, and beverage (water, tea or coffee) and dessert. The other is a packed lunch consisting of two classic club sandwiches (chicken and ham), an apple or pear, some sweet treats, juice and bottled still water.
2-day Comfort Tour: includes two lunches at local restaurants. Set menu will offer soup, main course (usually chicken or turkey, but, infrequently, beef), bread, and beverage (water, tea or coffee) and dessert.
2-day Imperial Splendors Faberge tour: includes two lunches at local restaurants. Set menu will offer soup, main course (usually chicken or turkey, but, infrequently, beef), bread, and beverage (water, tea or coffee) and dessert.
3-day Grand Tour: includes three lunches at local restaurants. Set menu will offer soup, main course (usually chicken or turkey, but, infrequently, beef), bread, and beverage (water, tea or coffee) and dessert.
NOTE: If you have any dietary restrictions, please advise at time of booking, and we will do our best to provide you with an appropriate meal if possible.
We do not require any deposits for our Group tours. Payment in full is to be made on the first day of your tour in St. Petersburg. (The only exception to this rule is if you have booked a tour in a Baltic port but you are not touring with us in St. Petersburg. In this case, we will be unable to collect payment from you in St. Petersburg and will require full prepayment).
We require a 20% deposit on Private tours due one month prior to the start of your tour. This deposit is fully refundable provided that you inform us of cancellation, in writing, at least one week before the start of your tour. Your deposit is also fully refundable if, for any reason, your ship does not dock in port. If you have any questions, please contact us for more information. The remaining 80% will be payable on the first day of your tour in St. Petersburg.
We accept two types of credit/debit cards: Visa and Master card. We do not charge any extra fees for using credit/debit cards. Please be aware that your total will be charged in Russian rubles. The amount will depend on the exchange rate on the day of your payment. Because of this, Visa/MasterCard Europe will most probably charge a conversion fee from Russian Rubles to the currency used at your bank. Additionally, please check to see if your credit card carries a foreign transaction fee (there are cards available that have no foreign transaction fees). Alla Tours does not charge any of the aforementioned fees - these fees are imposed by Visa/MasterCard Europe and/or your bank.
You have an option to pay a deposit or make a full prepayment online at your Personal Account.We require full prepayment for Ballet and Folk Show evening tours. We require full prepayment for Moscow speed train tickets.
Our group tours are all inclusive. You won’t need to pay any extra unless you with to take pictures or take videos inside Yusupov palace. For Yusupov palace, the extra fee is: still camera $6USD; video-filming 12USD.
Your tour cost (invoice) will cover all expenses except for the cost of camera/video fee in Yusupov palace and your lunches unless you have ordered your lunches though our office. If you have ordered your lunches through our office, the cost of meals will be included into your total tour price.
Tips are not included into any of our tours. Suggested amounts are 10% to your guide and 5% to your driver (given separately).
Please keep in mind that all bank fees on Russian side are covered by Alla Tours
If you are on a private tour and didn't book lunches though our office, you will need Russian rubles. Be aware: credit cards are accepted mainly by expensive restaurants which always involve a long service. As a rule, the majority of our guests prefer to have something simple and fast for lunch. This could be served in a cafe where credit cards are very rarely accepted. So, you would need about 50-70 USD pp for your meals and other small purchases.
Yes, you can. You can pay for your tour(s) at your Personal Account (the INVOICE section). Payment is processed via the authorization server of the Bank’s Processing Center using Bank cards of the following payment systems:
You will be given an option to pay for the tour(s), only after your reservation has been confirmed by your Booking Manager. The Booking Manager will issue the invoice for your group according to your individual request. The invoice will be located in the MY TRIPS folder --> the INVOICE section in the upper right-hand side corner. After clicking on the PAY button, you will have an option to select the persons for whom you would like to pay. Tick the check boxes aside the corresponding amounts and you will get the total due you are going to pay. Click on the PAY button again and you will be redirected to the “Sberbank of Russia” payment gateway to input of your card details. Please have your bank card handy in advance. Connection with the payment gateway and the transfer of information is carried out in a secure mode using SSL encryption Protocol.
In case your bank supports the security technologies of Internet payment Verified By Visa or MasterCard Secure Code for payment you may also need to enter a special password. You can specify the methods and the possibility of obtaining passwords for making online payments at the Issuing Bank.
Our website supports 256-bit encryption. Confidentiality of the transferred personal information is ensured by the “Sberbank of Russia”. The submitted information will not be disclosed to the third parties except for the cases stipulated by the legislation of the Russian Federation. Payments with Bank cards are carried out in strict accordance with the requirements of payment systems Visa Int. and MasterCard Europe Sprl.
If your payment is successful, you will have an option to return to our website for the confirmation. A report on the successful operation will be indicated in your invoice. In case of payment errors, you will receive a message with the description of the problem (not sufficient funds, expired card, etc.). Follow the instructions of the payment system: check the correctness of entered information, card balance and validity, ask the Issuing Bank about the possibility to pay by card online.
There are no refunds for the Ballet, Russian Folkloric, or any other theatre performances once your ticket has been purchased by Alla Tours.
The Moscow speed train tickets are not refundable under any circumstances.