Group tours:
(1) Max group size is:
14 people per group for Schwerin and Rostock;
16 people per group for Helsinki, Riga, Gdansk and Klaipeda;
20 people per group for Warnemuende and Rostock;
26 people per group for Tallinn, Stockholm, Copenhagen, Visby and Oslo;
35 people per group for Berlin and Hamburg.
(2) It is our office responsibility to compose the groups.
(3) Group tours have guaranteed departure no matter how many people are booked.
(4) Group tours have a flat rate price which never changes no matter how many participants there are (from 2 pax to maximum).

Private tours:
(1) Group size is determined by the tour participants.
(2) Group is composed by the tour participants. Our office will help in composing the groups by providing information about private groups open for tour sharing.
(3) We inform our private tour groups if there are guests interested in joining their group. However, we never add new participants without the group permission.
(4) Price of a private tour depends on the group size. Please keep in mind that if your private group does not reach your desired number of people or some tour participant(s) cancel the tour at the last minute, your tour price will match your actual group size.

We are glad to be of service to you no matter what transport you are travelling on. For tourists staying in hotels, we will be happy to make a private tour arrangement with all the necessary pick up and drop off transfers. Please contact us regarding the availability.

Our private tours are flexible and all the changes clients might wish to make during the touring days will be accommodated if possible. It is important to know that such changes might affect the tour price!
Our group tours don’t have much flexibility. They cover the sights shown in the program. Any changes can be made only if the entire group agrees and time permits.
*Note: Sequence and timing of sights visited may vary based on days of the week, tourist congestion in the city, and capacity allowances mandated by museums. However, the content of every program will always remain as previously stated.

All our tours (except for the 12 hour Berlin Grand Tour) involve a lot of walking, at times over uneven surfaces, and in general are pretty strenuous. Please contact us if you have any doubts. We will be happy to recommend the most suitable tour program for you.

The 12 hour Berlin Grand Tour is mainly vehicular and includes only picture stops with 5-15 minutes of walking at the Berlin wall, Holocaust memorial, Check Point Charlie and Brandenburg gates.

Full prepayment for the tour package is required 1 month prior to your first port with us or within 72 hours after you receive a confirmation letter from your personal manager, whichever is later.

Please refer to the disembarkation instructions to know where to meet your Alla Tours guide in each port of call. You will recognize our representative/your guide holding the ALLA TOURS sign.

Yes, you will see all the sights we advertise, although the order of sights visited during your excursion may not coincide with the sample itineraries shown on our website. The schedule may vary depending on closed days of the museums and the actual arrival and departure times of your particular ship. Last minute changes may take place due to the specific entry times given by the museums for our tour groups.

We guarantee to get you back to your ship in time for sailing. In over 15 years as a private, independent tour company, we have never missed getting any of our guests back to their ship in time for sail away in any of our Baltic ports of call. However, were something "hypothetically" to occur, Alla Tours would pay for 100% of all costs associated with delivering you quickly to your next port of call.

For cruise ship passengers, the booking procedure goes through the TOURFINDER available on our website. You will be required to enter your ship details in order to get the availability of the tours on your dates. Afterwards you will be able to book the tour(s) following several simple steps.

If you are traveling by other means of transportation and/or staying in a hotel, please contact us for availability and other details.

Group tours:
The deadline for booking our group tours is 7 days prior to your arrival in the port. However, we do our best to accommodate last-minute requests. We won’t be able to start a new group tour within 7 days of your arrival, but there might be free seats still available in some of existing groups.

Private tours:
If you plan a private tour, we suggest that you book your trip about 1 month in advance to secure a private guide and vehicle. If it’s a last minute request, we will confirm the booking only if we have one of our guides and cars available.

You will be able to print your tour confirmation documents (including your tour tickets) once you are fully booked and confirmed with Alla Tours. For this you need to complete the booking forms for each member of your party in your Personal Account and make the payment.

Please refer to the disembarkation instructions to know where to meet your Alla Tours guide in each port of call. You will recognize our representative/your guide holding the ALLA TOURS sign.

Due to the limited tour time, guides and drivers can wait only up to 10 minutes after the scheduled departure time. The tour group will then leave the port. We kindly ask our guests to be punctual in consideration of all tour members from your ship who wish to begin their tours on time.
Missed tour: If you are late for the excursion and your group has already left, it means that, unfortunately, we will not be able to pick you up and let you join the tour. To our regret, no refund will be made in this case.

If the ship is delayed, we’ll be aware of this issue and will wait for you and do as much of the tour program as possible - it’ll depend on the working hours of the museums included in the itinerary.
If we cover the entire program, even in a shorter time span, no refund will be made.
If the ship doesn’t call into port at all - we will make a 100% refund for you.

Full prepayment for your tour(s) is required 1 month prior to your first port with us or within 72 hours after you receive a confirmation letter from your personal manager, whichever is later. You are more than welcome to make it with the help of our online payment system. We accept only Visa/MasterCard; no foreign currency conversion fee will be applied if you use a card in US dollars and/or Euros. Once the booking is completed, we will provide you with the necessary instructions.

CANCELLATION POLICY
(1) 100% refund if the ship doesn’t call into a port;
(2) 100% refund provided that you cancel your reservation in writing at least 72 hours prior to your arrival at the port;
(3) 75% refund will be made if the cancellation is received within less than 72 hours prior to your arrival at the port;
(4) No refund will be made if the cancellation is received within less than 24 hours prior to your arrival at the port;
Note for points 3 and 4: While we, unfortunately, cannot reimburse you even in case of a medical or any other emergency, we will gladly assist you with a letter to your insurance company (per your request) stating that you did not participate in the excursion although it had been paid by you in full.

Your tour cost (invoice) will cover all expenses except for your lunches.
Tips: Kindly note that tips are not included in the tour price and cannot be added to your bank card charge. They can be provided in cash (any currency convenient to you) directly to your guide (10%) and driver (5%) at the end of the tour. Tips are strictly optional, although greatly appreciated by those hosting you through your tour.

You may be assured that no foreign currency conversion fee will be applied if you use a card in US dollars and/or Euros. Please check with your bank for any other possible fees.

The payment for the whole tour package is made online 1 month prior to your first port with us or within 72 hours after you receive a confirmation letter from your personal manager, whichever is later.

We suggest a 10% gratuity for the guide and 5% for the driver, given separately.

Unfortunately, you cannot add your tip to your credit card charge. Gratuity is to be paid in cash directly to your guide/driver.

EURO : Berlin / Warnemuende / Rostock / Schwerin, Hamburg, Tallinn, Helsinki / Porvoo, Riga, Klaipeda
DANISH KRONE : Copenhagen
POLISH ZLOTY : Gdansk / Gdynia
SWEDISH KRONE : Stockholm, Visby
NORWEGIAN KRONE : Oslo

Here are some ways to purchase local currency:
(1) You can order local currency at your home bank. This way you’ll get a good exchange rate and, more importantly, you won’t spend your time searching for ATM machines in order to get the local currency upon your arrival. The last won’t be too complicated but will help to use your time for sightseeing only.
(2) You’ll be able to exchange currency onboard your ship. However, they will have the least favourable exchange rate.
(3) You can use ATM machines in the port and on your tour route. So you’ll definitely have a chance to get some local currency if needed.

All souvenir shops accept major bank cards - VISA and MasterCard. However, we suggest having small amount of local currency for each country you visit. You may need some cash to pay for small articles like water, coffee, soda, ice cream or post cards/stamps and to visit restrooms if needed.

Yes, we make special offers for Cruise Critic members. Please contact us for more information.

Discount for children and teenagers of 7-17 is 10% per person. A local student/school ID will work just fine.
Students aged 18 years and older require an International Student Identity Card (ISIC) in order to claim their student discount. Unfortunately, a local university/college student card will not be sufficient as the ISIC is required by Russian museums, not Alla Tours. The guide will check your ISIC on the morning of your tour. Please make sure you have it on you.
For more information on the ISIC, please go to: https://www.isic.org/

Casual comfortable clothes and shoes are recommended. The weather might change during the day and, therefore, it’s best to dress in layers. Please check with the weather forecast before you disembark.

Some shopping time can be accommodated at the group’s request, time permitting. Please let your guide know if you are interested in some shopping opportunities.
Apart from this, you’ll have a chance to shop when you are on the tour around the city; inside the museums and nearby museums - there are plenty of street vendors. So, those who are interested in shopping will find some opportunities.

All souvenir shops accept major bank cards or foreign currency in cash: US Dollars and/or Euro. All street vendors accept foreign currency and many of them accept bank cards as well. However, we suggest having local currency for payment for small articles like water, coffee, soda, ice cream or post cards/stamps.

(1) 100% refund if the ship doesn’t call into a port;
(2) 100% refund provided that you cancel your reservation in writing at least 72 hours prior to your arrival at the port;
(3) 75% refund will be made if the cancellation is received within less than 72 hours prior to your arrival at the port;
(4) No refund will be made if the cancellation is received within less than 24 hours prior to your arrival at the port;
Note for points 3 and 4: While we, unfortunately, cannot reimburse you even in case of a medical or any other emergency, we will gladly assist you with a letter to your insurance company (per your request) stating that you did not participate in the excursion although it had been paid by you in full.